Mercedes-Benz Roadside Assistance
Whether it’s replacing a flat tire, delivering a jump start, or providing fuel should you accidentally run out, Roadside Assistance can provide help when you need it most, 24 hours a day, 7 days a week.
Now there’s an even easier, more convenient way to get the service you need when you’re on the move. With the complimentary Roadside Assistance Mobile App, you can quickly contact Roadside Assistance to alert them of any issue you’re having. Plus, it’s GPS-enabled to identify your location, and has a tracker to let you know when help will arrive.
To learn more about Roadside Assistance, speak to one of our knowledgeable Service Advisors or click here.
To get your complimentary Mercedes-Benz Roadside Assistance Mobile App, choose from one of the links below:
Roadside Assistance Program Advantages
It’s an unfortunate reality, but the roads and weather can be unpredictable, meaning it’s always nice to have a “Plan B” or backup. Whether you have a dead battery or get into an accident or anything in between, we can help. Should you and your Mercedes-Benz find yourself in this situation, simply dial 1-800-367-6372 or use the mbrace® app if you’re a subscriber, and an expert will be deployed to your location.
Effortless and Convenient
Some mechanical problems have quick fixes. If you have a flat tire, dead battery, or empty gas tank, get in touch with our roadside assistance professionals. They can bring you what you need and get you back on the road quickly!
Mercedes-Benz Roadside Assistance Towing
Bigger mechanical problems and collisions are incredibly stressful—especially if you encounter them when you’re out on a drive and you’re left stranded. However, added peace of mind is possible when you consider that our Roadside Assistance professionals can arrange to have your model towed at no charge to the nearest authorized Mercedes-Benz dealer for repairs. At every turn, your vehicle is in the hands of true experts.
If a technician takes a look at your vehicle and determines that repairs are required beyond the normal free services, and the repair isn’t covered by our brand warranty, we will assess the charges accordingly.
If the mechanical issues you run into have interrupted a trip, and your model is still under warranty, Trip Interruption is one more thing that sets this automaker apart from the rest. Document the costs of temporary accommodation, meals, and related expenses and Mercedes-Benz will reimburse you! Be sure your situation meets the following conditions:
- The breakdown occurs more than 100 miles from your home.
- The problem is covered by warranty and renders the vehicle inoperable or unsafe to drive.
- Your vehicle remains overnight(s) at an authorized Mercedes-Benz dealership while repairs are performed.
A Mercedes-Benz dealer will reimburse you up to $300 per night* for documented lodging, food, and related travel expenses for a maximum of three consecutive nights from when your vehicle first encounters the mechanical issue.
If you have questions about the Mercedes-Benz Roadside Assistance program, contact Walter's Mercedes-Benz of Riverside serving Orange County today! Our service technicians are happy to help.
* All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.