Our 2nd experience with Riverside Mercedes and Eddy was fantastic. Experience was great! The guys are all so helpful and it was such a painless process!

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Rene Orellana was an ideal representative for the dealership with regards to customer guidance regarding acquisition of vehicle, he have been very accommodating in explaining the mechanics of the pre-owned vehicles. Likewise Andy the finance manager was also more than glad to accommodate and recommend the vehicle coverage regarding future recommended service expenses.

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First Mercedes-Benz experience. Gene Russell listens, knows the features of various models, is patient, answers questions, and doesn't rush or pressure you. My car fits me to a T.Gene Russell took the time to really understand my situation and helped me zero in on the car I eventually leased. My car had just been totalled. Had NO idea what kind of car I wanted. Had never thought of Mercedes until I recently saw a friend's car back East. Gene Russell kept asking questions about what I liked in my Mustang and eventually I was able to make a decision. Poor guy - it took awhile. But every time he seemed pleased to see me. Answered every question. Then went over multiple ways to purchase or lease the vehicle to find the best deal for me.

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I definitely recommend Walter's Mercedes-Benz and especially Gene Russell in sales. My beloved Mustang was just totalled. No idea what to replace it with. Admired a friend's Mercedes and decided to take a look even though had never thought of Mercedes before. Gene Russell took the time to get to know me, asking questions about what I wanted from my car, and helped me find one to fit me. It's only been a couple of days, but this car fits me to a T. I took the time to test drive several other cars that might have fulfilled my needs, but came back here in the end. No one pressured me to make a quick decision. I especially like the friendly and honest way to get to the bottom line. I didn't have to go through multiple levels of management or play any games. Gene Russell took the time to explain several ways to buy or lease the car. It's a good thing he took the time to explain the features of the car too cause I had to drive home in the rain!

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Gene was very helpful and new everything about every vehicle we test drove, we made a good choice buying from him and was very easy dealing with Walters MB ...

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