Good place

Travis Rhodes and Liliana were great to deal with, and Justin Campbell in finance was fun and informative 👍🏼. We are happy new owners of a Mercedes Benz

Thanks Nick for finding the exact car we wanted. Straight forward pricing, and great service.

Steve McDonald's help goes a long way, thanks a lot Steve

RAUL AYALA! RAUL AYALA! RAUL AYALA! If you’re thinking about buying a car or considering trading in your current vehicle, there is one name you absolutely need to remember: Raul Ayala! I’ve dealt with many car salespeople over the years, but Raul is truly in a league of his own. He is not just an outstanding car salesman; he is someone you can genuinely trust, someone who treats you like a friend rather than just another customer. English is not my first language, and sometimes I struggle to explain exactly what I’m trying to ask. But every ... Read More

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Google - Nov 11, 2026

RAUL AYALA! RAUL AYALA! RAUL AYALA! If you’re thinking about buying a car or considering trading in your current vehicle, there is one name you absolutely need to remember: Raul Ayala! I’ve dealt with many car salespeople over the years, but Raul is truly in a league of his own. He is not just an outstanding car salesman; he is someone you can genuinely trust, someone who treats you like a friend rather than just another customer. English is not my first language, and sometimes I struggle to explain exactly what I’m trying to ask. But every single time, Raul has shown incredible patience, kindness, and professionalism. He never makes me feel uncomfortable or rushed. Instead, he takes the time to listen, understand my concerns, and answer every question thoroughly. What makes Raul truly special is that his commitment doesn’t end when you drive your new car off the lot. From the moment you purchase your vehicle to every service-related question or concern afterward, he continues to go above and beyond to help. Even when unexpected problems arise, he genuinely cares and does everything he can to find a solution. Most importantly, you never feel like you’re just a customer trying to make a purchase. You feel like you’re dealing with a friend who genuinely has your best interests at heart. He gives honest, professional advice, thinks about what is best for you, and never makes you feel that you’re on your own. In an industry where people often remember the sale but forget the customer, Raul is different. He remembers the person behind the purchase. I can honestly say that Raul is the best car salesman I’ve ever met. His professionalism is exceptional, but his kindness, patience, and genuine character are what make him unforgettable. Raul, thank you for everything you’ve done. Your patience, dedication, and willingness to help mean more than you know. People like you are the reason customers come back, but more importantly, the reason they recommend you to their family and friends. I also want to extend my heartfelt thanks to the entire team at Mercedes-Benz of Riverside. Every staff member who helped me along the way deserves my sincere appreciation. Thank you for your time, professionalism, kindness, and for everything you’ve done to make my experience such a positive one. It truly means a lot to me. If you’re looking for a car, don’t just look for a dealership. Look for Raul Ayala. You won’t just find a great car salesman. You’ll find someone you can trust and a friend for the road ahead! Five stars aren’t enough. Highly, highly recommended! ⭐⭐⭐⭐⭐

Liliana Duran was very nice and helpful. Helped get us into the car I wanted. Thank you!

Joshua Rice Awesome !!! The best clone him!!!! 🌟🌟🌟🌟🌟🌟

Nick is the freaking man! Best experience ever super easy to deal with and real transparent! I’ll definitely be coming back and recommend all my family and friends to him! Go see Nick

Super easy and fast process, Travis was very helpful and cool to work with. Hae made the deal happen super glad I made the drive here to have such an easy seamless transaction

Disappointed. My husband made an urgent call with the hope of purchasing tires before the end of day. Now it’s the weekend and I’m carless. When it was a simple question we had if tire was available before end of day or early tomorrow.

Five stars all the way for Service Manager Mark Interlicchia at Walter's Mercedes-Benz of Riverside! I brought in my Certified Pre-Owned (CPO) vehicle because the check engine light was on and the moon roof sunshade was faulty. Unfortunately, the first service advisor I worked with claimed they couldn't replicate the issues and didn't fix them. I decided to escalate the situation and reported it directly to Mark. What a difference true leadership makes! Mark listened to my concerns, took the issues seriously, and took complete ownership of the situation. Within a week, he had my vehicle thoroughly ... Read More

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Google - Nov 7, 2026

Five stars all the way for Service Manager Mark Interlicchia at Walter's Mercedes-Benz of Riverside! I brought in my Certified Pre-Owned (CPO) vehicle because the check engine light was on and the moon roof sunshade was faulty. Unfortunately, the first service advisor I worked with claimed they couldn't replicate the issues and didn't fix them. I decided to escalate the situation and reported it directly to Mark. What a difference true leadership makes! Mark listened to my concerns, took the issues seriously, and took complete ownership of the situation. Within a week, he had my vehicle thoroughly diagnosed and perfectly repaired—replacing the faulty thermostat assembly and fixing the sunshade. I am incredibly grateful for Mark’s professionalism, accountability, and dedication to CPO quality. If you want your luxury vehicle handled with the care it deserves, look for Mark Interlicchia! I also want to give a special shout-out to the technician, J. Perez, who worked on my truck. He did an outstanding job, but what really stood out to me was the card he left inside, which read, 'Allowing us to work on your vehicle is a true privilege.' That level of care and pride in his work is rare and deeply appreciated. Thank you, J. Perez, for the fantastic service and for making me feel like a valued customer.

Our sale associate, Travis was an excellent sale person, he was very attentive and extremely knowledgeable about cars, we are highly recommended him

Was a wonderful experience! Went in to buy my wife a Benz and Christian handled everything so smoothly and in a timley manner would definitely go back and recommend this dealership!

DANIEL….. that’s the name you need to know! He is so awesome and helpful 5/5 hands down

I had a really great experience leasing a car from Riverside! From start to finish, the whole team was very responsive, patient, and put together a deal I couldn't say no to. They kept me updated every step of the way, answered all my questions, and made the entire process feel smooth and straightforward. A huge shoutout to Ash, easily one of the best people I’ve worked with. She was super quick to respond, communicative, and completely transparent with the numbers from day one. There was zero pressure at any point, and she made sure I was comfortable ... Read More

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Google - Nov 5, 2026

I had a really great experience leasing a car from Riverside! From start to finish, the whole team was very responsive, patient, and put together a deal I couldn't say no to. They kept me updated every step of the way, answered all my questions, and made the entire process feel smooth and straightforward. A huge shoutout to Ash, easily one of the best people I’ve worked with. She was super quick to respond, communicative, and completely transparent with the numbers from day one. There was zero pressure at any point, and she made sure I was comfortable with every single detail before moving forward. If you are looking to get a car, I'd definitely recommend going to Riverside and make sure you ask for Ash!

⭐⭐⭐⭐⭐ 5-Star Review – Walter's Mercedes-Benz of Riverside I had a great experience with Morris and Colin at Walter's Mercedes-Benz of Riverside! Both provided outstanding customer service and are genuinely some of the nicest people you'll ever meet. They were friendly, professional, and made the entire experience enjoyable. They will make you feel at home. Colin definitely knows his Mercedes-Benz vehicles inside and out! His knowledge and expertise really stood out. Morris was equally amazing and made sure we were taken care of. If you're looking to purchase a Mercedes-Benz, I highly recommend asking for Morris and Colin. ... Read More

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Google - Nov 4, 2026

⭐⭐⭐⭐⭐ 5-Star Review – Walter's Mercedes-Benz of Riverside I had a great experience with Morris and Colin at Walter's Mercedes-Benz of Riverside! Both provided outstanding customer service and are genuinely some of the nicest people you'll ever meet. They were friendly, professional, and made the entire experience enjoyable. They will make you feel at home. Colin definitely knows his Mercedes-Benz vehicles inside and out! His knowledge and expertise really stood out. Morris was equally amazing and made sure we were taken care of. If you're looking to purchase a Mercedes-Benz, I highly recommend asking for Morris and Colin. These two are awesome and truly know how to treat their customers. Thank you both for the excellent service! You guys deserve more than five stars!

Travis Rohdes is the best!

Daniel helped me with a test drive of two models from the same series. I really appreciate the considerable time he spent with me going over as much detail as I could throw at him. If I end up picking up the car, it will be in part because of his talent as a sales rep.

Helpful and take time to show and explain

Ash was the greatest Eveptional

Although it was a long process, Justin, the Customer Service person, saw to it that I was comfortable and had refreshments.

Liliana is excellent in helping us in the purchase process. Thank you!

Adviser is very sincere, helpful, and professional.

Buyer beware, I was added so many things to my sales contract we never agreed on. The finance person will "read" thru every page and have you sign on an iPad leaving him room for adding all the things you said NO to. The day was extremely hot and they had no water bottles/fountains. Seller said he'd go buy us some since my special needs son kept asking for it and it never came. When I realized the things that were added to my sale contract, I emailed the manager a couple times until he finally ... Read More

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Google - Oct 28, 2026

Buyer beware, I was added so many things to my sales contract we never agreed on. The finance person will "read" thru every page and have you sign on an iPad leaving him room for adding all the things you said NO to. The day was extremely hot and they had no water bottles/fountains. Seller said he'd go buy us some since my special needs son kept asking for it and it never came. When I realized the things that were added to my sale contract, I emailed the manager a couple times until he finally said they'd put the amount back to my loan, and once that money was put in, I sold the vehicle- it sucked anyway...

Walters Mercedes is always organized, courteous, quick and knowledgeable! Justin is my Service Representative and he is AWESOME, COURTEOUS, KNOWLEDGEABLE he always keeps me informed of my service & he goes ABOVE & BEYOND!!

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Very helpful and patient. Excellent service.

Mark Interlicchia Always takes care of of our vehicles and the service! We appreciate all of his help so much!

unplugged my dash cam, offered a loaner to later be denied due to age ( after arrival ), poor customer service by service advisors, kept trying to buy my car?

Thank Master Mercedes-Benz of Riverside so much. 🤎

Liliana was wonderful. Super helpful, answered all of our questions, and very friendly. Made the car buying process seamless and so easy. Everyone here was so kind and welcoming. We have leased/purchased many vehicles and this dealership by far exceeded our expectations. Will definitely be coming back to see her for our next purchase/lease. Shout out to Justin C in Finance as well, he was really great!!

⭐⭐⭐⭐⭐ **Excellent Experience at Walter's Mercedes-Benz of Riverside!** I recently purchased a Mercedes-Benz EQE 350 4MATIC SUV from Walter's Mercedes-Benz of Riverside, and I couldn't be happier with the overall buying experience! From the beginning, scheduling a test drive was incredibly easy and convenient. Steven accompanied me on two separate test drives and was absolutely fantastic throughout the process. As someone new to electric vehicles, I had plenty of questions (some probably pretty silly!), but Steven answered every single one with patience, honesty, and professionalism. He never made me feel rushed or pressured, which I genuinely appreciated. A special ... Read More

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Google - Oct 16, 2026

⭐⭐⭐⭐⭐ **Excellent Experience at Walter's Mercedes-Benz of Riverside!** I recently purchased a Mercedes-Benz EQE 350 4MATIC SUV from Walter's Mercedes-Benz of Riverside, and I couldn't be happier with the overall buying experience! From the beginning, scheduling a test drive was incredibly easy and convenient. Steven accompanied me on two separate test drives and was absolutely fantastic throughout the process. As someone new to electric vehicles, I had plenty of questions (some probably pretty silly!), but Steven answered every single one with patience, honesty, and professionalism. He never made me feel rushed or pressured, which I genuinely appreciated. A special thank-you to **Hae Lee, the Sales Manager**, for working with me to secure a great deal on the EQE. He was straightforward, professional, and a pleasure to work with. And Hae, I have to say, I loved your Omega watch! Nice taste! I'd also like to recognize **Gulam (apologies if I've misspelled your name!)** from Finance, who helped finalize our loan and made the paperwork process smooth and straightforward. The dealership itself was clean, welcoming, and well-maintained, which added to the overall positive experience. Buying a vehicle should be exciting, not stressful, and the team at Walter's Mercedes-Benz made it exactly that. I truly appreciate the honesty, professionalism, and excellent customer service from everyone involved. **I would absolutely recommend Walter's Mercedes-Benz of Riverside to my friends and family!** Thank you, Steven, Hae, and Gulam, for making my first Mercedes-Benz EV purchase such a great experience!

Liliana was exceptional which is why she deserves 5 stars! Thank you for the service you have provided!

Liliana is wonderful person and very cooperative. Very happy with her service

I am leasing a C 63. The brakes have squeaked since the day I received delivery on the car. The sensors suck we are in California where you can’t go 2 feet without there being a crack or a pothole and the sensors go off like you’re about to get in head on collision. It’s quite annoying, but I guess you get used to it. And good luck asking for help on any of these things, it ain’t happening.

I honestly can’t say enough good things about my experience with Christian! From the moment I walked in, he was friendly, professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process easy and stress-free without ever making me feel pressured. Christian went above and beyond to answer all my questions, explain everything clearly, and make sure I was comfortable with every part of the deal. You can tell he takes pride in what he does and actually cares about his customers—not just making a sale. If you’re looking for a ... Read More

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DealerRater - Oct 8, 2026

I honestly can’t say enough good things about my experience with Christian! From the moment I walked in, he was friendly, professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process easy and stress-free without ever making me feel pressured. Christian went above and beyond to answer all my questions, explain everything clearly, and make sure I was comfortable with every part of the deal. You can tell he takes pride in what he does and actually cares about his customers—not just making a sale. If you’re looking for a great car-buying experience, ask for Christian! I would absolutely recommend him to friends, family, and anyone looking for a vehicle. He’s the kind of salesperson that makes you want to come back when it’s time for your next car. 5 stars all the way! Christian is the man! ⭐⭐⭐⭐⭐

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This dealership will sell you a lemon and watch your car slowly die everytime you take it in for service, then tell you there's nothing they can do about it.

Liliana at Mercedes Riverside is AMAZING, THE BEST. Ask for her and she’ll take care of you with great care and the best deal!

If I could give more than 5 stars, I absolutely would! I had an exceptional experience purchasing my first Benz here. From start to finish, I truly felt cared for, heard, and valued as a customer. Ash was amazing to work with. She helped me secure a great price on the car, but what stood out even more was how communicative, responsive, and patient she was throughout the entire process. She went above and beyond for us and even delivered the car, despite it being quite a long trip. I genuinely can’t thank her enough for making what could have ... Read More

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Google - Sep 27, 2026

If I could give more than 5 stars, I absolutely would! I had an exceptional experience purchasing my first Benz here. From start to finish, I truly felt cared for, heard, and valued as a customer. Ash was amazing to work with. She helped me secure a great price on the car, but what stood out even more was how communicative, responsive, and patient she was throughout the entire process. She went above and beyond for us and even delivered the car, despite it being quite a long trip. I genuinely can’t thank her enough for making what could have been a stressful experience feel enjoyable, smooth, and straightforward. Her patience and dedication really made all the difference. I would recommend Ash a thousand times over! Thank you again, Ash, for everything! ❤️

Had a wonderful experienced getting our brand new 2026 GLC300 at Walters Mercedes, Liliana Duran Help us a lot to make everything possible she’s very accommodating and very knowledgeable. Thank you Liliana! You’re the best!

Liliana Duran is an awesome salesperson—very helpful, patient, kind, and professional. She took the time to answer all my questions and made the whole experience easy and comfortable. I truly appreciate her excellent customer service and positive attitude. Highly recommend her!

We had such a great experience at Walter’s Mercedes of Riverside. Liliana Duran was incredibly quick and attentive with the purchase of our vehicle. She made the paperwork process quick and got us upstairs with finance right away. We were in and out in about 2.5 hours! I was honestly so surprised because with previous vehicle purchases, it always felt like we were there for an eternity. Throughout the entire process, she was friendly, professional, and really understood what we were looking for. Overall, we had an amazing experience and truly appreciated how smooth and stress free she made the ... Read More

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Google - Sep 19, 2026

We had such a great experience at Walter’s Mercedes of Riverside. Liliana Duran was incredibly quick and attentive with the purchase of our vehicle. She made the paperwork process quick and got us upstairs with finance right away. We were in and out in about 2.5 hours! I was honestly so surprised because with previous vehicle purchases, it always felt like we were there for an eternity. Throughout the entire process, she was friendly, professional, and really understood what we were looking for. Overall, we had an amazing experience and truly appreciated how smooth and stress free she made the entire car buying process. We would definitely recommend her to anyone looking for a vehicle! Thank you so much Liliana!

Matty comes across as very rude and does not create a welcoming environment for customers. She would benefit from additional training on customer service, communication, and how to interact with customers in a more professional and friendly manner.

Liliana was awesome. She was very very professional and made the experience incredibly easy. I would highly recommend you talk to Liliana when buying a car.

Service is never fun, but at least at Mercedes the customer service is excellent and I always walk away with a smile 😃

Always amazing Customer Service 👌🏻

Unfortunately, my experience with this Mercedes-Benz dealership was extremely disappointing. I ordered several parts and was originally told they would arrive within one month. However, I ended up waiting for more than two months with no clear updates. Every time I contacted the dealership, I was told the parts would arrive “today or tomorrow,” but those promises were never kept. During my most recent call, the employee I spoke with was very rude and unprofessional. I expected much better customer service from a Mercedes-Benz dealership, especially when it comes to communication, respecting customers, and honoring promised timelines. Unfortunately, this experience ... Read More

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Google - Aug 30, 2026

Unfortunately, my experience with this Mercedes-Benz dealership was extremely disappointing. I ordered several parts and was originally told they would arrive within one month. However, I ended up waiting for more than two months with no clear updates. Every time I contacted the dealership, I was told the parts would arrive “today or tomorrow,” but those promises were never kept. During my most recent call, the employee I spoke with was very rude and unprofessional. I expected much better customer service from a Mercedes-Benz dealership, especially when it comes to communication, respecting customers, and honoring promised timelines. Unfortunately, this experience did not meet those expectations, and I would not recommend ordering parts from this dealership.👎🏻

After never receiving a call from the manager as he stated on his reply to my previous review. Which Mercedes took down because it’s no where to be found. I’ll leave it here. The customer Service dept with Mark Interlicchia in charge has 0 care for their clients. I’ll never come back to another Mercedes Dealership anymore . You’re one of the most top high end luxury brands out there. Treat your clients with some sort of care. Go take a course on leadership and management because you need it.

Reached out to them about a Sprinter van on Auto Trader. They will not sell outside of California except for Nevada and Arizona. This is a great business model in the UNITED STATES OF AMERICA. Are you kidding me. I bet this van only turns left. Hard left.

Always helpful and prompt and always keep you updated on the progress of your vehicle.

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I had an outstanding service experience at Walter's Mercedes Riverside. Service advisor Mr. Alex Ramirez is highly professional with utmost care for his clients. He explained me all the service needs for my vehicle and kept me posted while my vehicle was under service. He delivered the vehicle in timely manner as promised. Mr. Alex is an absolute pleasure to work with. He ensures complete client satisfaction with high level of professionalism.

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Super nice place good friendly people Ashley Botello great person helpful she goes the xtra mile helping me out

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This was my first visit after purchasing my vechicle. Overall the team was professional and good service.

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OK, so here we go not the first time I’ve had very bad service with Mercedes dealership, employees, and pricing and mechanics, Thinking I bought A Mercedes to have great service, but it’s not the Mercedes. That’s the problem. It’s the employees at the dealership sales department. Every time I take it in for one little minor repair they try to hit me with all these other crazy things. The mechanics states his report for, but doesn’t show any proof. I My vehicle in because the AC wasn’t getting cold Mercedes-Benz GLE350 2021 still in ... Read More

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Google - Jul 30, 2026

OK, so here we go not the first time I’ve had very bad service with Mercedes dealership, employees, and pricing and mechanics, Thinking I bought A Mercedes to have great service, but it’s not the Mercedes. That’s the problem. It’s the employees at the dealership sales department. Every time I take it in for one little minor repair they try to hit me with all these other crazy things. The mechanics states his report for, but doesn’t show any proof. I My vehicle in because the AC wasn’t getting cold Mercedes-Benz GLE350 2021 still in good shape not sure why They were stating that there was a leak (“ inspected your vehicle and found a leak in the AC evaporator, which will require replacement”) that is all the report of the mechanic nothing of how he found the problem no video proof of Machine used to diagnose the issue, etc. all he told me was there was an leak in the AC evaporator Which needs to be repaired quoted at $8900 and something dollars, but that’s not even the problem. The problem was when I called him to speak to the sales rep. She was rude. Talked over me and said basically there was nothing else she can do too about me questioning where is the proof of the diagnosis? What machine did what he used etc? She basically stated customers Customer don’t need proof and if I wanted to go walk to the Mechanic area to speak to the mechanic like why would I wanna do all that if they can just show a video proof of The test testing they did as well as the report doesn’t state anything. As a customer, I will have questions if I’m gonna be spending close to $9000 that’s ridiculous and for her to just shut me up and help me or give me my answers, not professionalShe was rude and disrespectful. They have lost me as a customer. I rather drive my vehicle somewhere else they have to deal with that Riverside dealership. There are other ones that I do like this as the others as well..

Morris and Joshua made my experience seamless and pain free. Impossible is possible here. Justin the finance manager was also very friendly and efficient.

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I've been going to Walter's Mercedes-Benz of Riverside for 26+ years and my experience has been excellent. J.R. Rodriguez in service is top notch always accommodating. I'm always treated like family. Excellent dealership.

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I had an outstanding experience purchasing my Mercedes-Benz, and the credit goes entirely to Travis Rhodes. Before making my decision, I contacted sales representatives from eight different Mercedes-Benz dealerships. Out of everyone I spoke with, Travis was the only one who consistently stood out for being professional, polite, respectful, and genuinely helpful. He never pressured me into making a decision and instead took the time to answer all of my questions honestly and thoroughly. From our first conversation through the delivery of my vehicle, Travis made the entire buying process smooth, transparent, and stress-free. His knowledge, responsiveness, and commitment to ... Read More

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DealerRater - Jul 6, 2026

I had an outstanding experience purchasing my Mercedes-Benz, and the credit goes entirely to Travis Rhodes. Before making my decision, I contacted sales representatives from eight different Mercedes-Benz dealerships. Out of everyone I spoke with, Travis was the only one who consistently stood out for being professional, polite, respectful, and genuinely helpful. He never pressured me into making a decision and instead took the time to answer all of my questions honestly and thoroughly. From our first conversation through the delivery of my vehicle, Travis made the entire buying process smooth, transparent, and stress-free. His knowledge, responsiveness, and commitment to customer satisfaction were exceptional. If you're looking for someone who truly values his customers and provides a first-class buying experience, I highly recommend asking for Travis Rhodes. He set the standard for what a Mercedes-Benz sales professional should be, and he's the reason I chose to purchase my vehicle from this dealership. Thank you, Travis, for making this one of the best car-buying experiences I've ever had!

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From start to finish my experience with Walter Mercedes-Benz of Riverside exceeded every expectation. A special thank you to HAE and Daniel for making the entire process smooth, transparent and completely pressure free. They were professional, responsive and genuinely worked hard to earn my business. They delivered an outstanding deal without the typical dealership games. Buying a vehicle should feel this easy. Their honesty and commitment to customer service made this one of the best car buying experiences. I fully intend on sending them as many referrals as I can because I know anyone I send their way will be ... Read More

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DealerRater - Jul 6, 2026

From start to finish my experience with Walter Mercedes-Benz of Riverside exceeded every expectation. A special thank you to HAE and Daniel for making the entire process smooth, transparent and completely pressure free. They were professional, responsive and genuinely worked hard to earn my business. They delivered an outstanding deal without the typical dealership games. Buying a vehicle should feel this easy. Their honesty and commitment to customer service made this one of the best car buying experiences. I fully intend on sending them as many referrals as I can because I know anyone I send their way will be treated with the same professionalism, honesty and first-class service that you expect from a Mercedes Benz dealership. If you’re looking for a Mercedes?!? I highly recommend asking for HAE and Daniel. They’ve earned a customer for life.

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How I Bought My Mercedes in the AI Era I never expected to buy a Mercedes—let alone an EV. In fact, I wasn’t even aware the 2023 Mercedes-Benz EQS 580 SUV existed until ChatGPT suggested it. ChatGPT helped me make a list of possible replacements for my aging 2019 Jeep Grand Cherokee. After identifying the Mercedes EQS SUV, it explained that many Mercedes purists felt the vehicle had too much technology—which was exactly what I wanted as a gadget enthusiast—and that the loss of EV tax credits and other market conditions had created an exceptional buying opportunity on the ... Read More

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DealerRater - Jul 3, 2026

How I Bought My Mercedes in the AI Era I never expected to buy a Mercedes—let alone an EV. In fact, I wasn’t even aware the 2023 Mercedes-Benz EQS 580 SUV existed until ChatGPT suggested it. ChatGPT helped me make a list of possible replacements for my aging 2019 Jeep Grand Cherokee. After identifying the Mercedes EQS SUV, it explained that many Mercedes purists felt the vehicle had too much technology—which was exactly what I wanted as a gadget enthusiast—and that the loss of EV tax credits and other market conditions had created an exceptional buying opportunity on the used market. I’d never even ridden in an electric vehicle before, but after searching nationwide, we realized the exact loaded, dark silver model I wanted was sitting right across the LA metro area at Walters Mercedes-Benz in Riverside. It had virtually every option. As a retired TV producer, I value efficiency and dislike dealership games. Rather than losing a day driving through Los Angeles commuter traffic and sitting in a finance office, I emailed Edwin Corea and laid out my terms: the entire purchase would happen strictly by email. Edwin completely respected my unconventional process and rolled with it. Every conversation, disclosure, and line of the purchase contract was reviewed with ChatGPT as a sounding board before I signed. Walters then sent a traveling notary to my house and arranged complimentary flatbed delivery directly to my door, while Carvana arrived to pick up my Jeep. I even financed through Mercedes-Benz so the dealership would receive credit for the loan, then paid it off before the first payment was due. By letting the first owner absorb the steep initial depreciation, my net investment after the Jeep sale was roughly $51,000 for a virtually flawless, original $150,000 flagship. Six months later, I still look back every time I park it. I didn’t just buy a used car; I bought a spectacular retirement gift for decades of work well done ... entirely on my terms. Edwin Corea and Walters Mercedes-Benz proved that great salesmanship isn't about persuasion—it's about respect. AI helped me think. Intentionality did the rest.

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Great dealership knowledgeable staff in sales and service.Ashley was a great help in buying my third vehicle here

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I went in for service. I was warmly greeted. I expressed a couple of concerns I had. Ross Geiger listened attentively. After a preliminary check, Ross determined I need not be concerned about one thing. Saved me $1000 right there. A requested loaner car was issued. A few days later my car was ready. Corrections made. All is well. No charge! I also really appreciated the video sent by the mechanic. I shall return (as needed).

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My experience with Walter's Mercedes-Benz service was extremely disappointing from start to finish. I was told my vehicle would be ready, going over to pick up after they said it was complete only to find out it appeared that little to no work had actually been done. I drove off the lot and my motor started knocking minutes after leaving. After returning to the dealer hours after waiting for their tow service all I got were the service gentlemen at the service dept scratching their head like they had no clue. I asked if they atleast test drove after ... Read More

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Google - Jun 29, 2026

My experience with Walter's Mercedes-Benz service was extremely disappointing from start to finish. I was told my vehicle would be ready, going over to pick up after they said it was complete only to find out it appeared that little to no work had actually been done. I drove off the lot and my motor started knocking minutes after leaving. After returning to the dealer hours after waiting for their tow service all I got were the service gentlemen at the service dept scratching their head like they had no clue. I asked if they atleast test drove after and of course they didn't. I was never given clear or consistent answers about what was happening with my vehicle. After 10 days of waiting, I was told that my car needed a new engine and that the dealership had decided not to perform the repair. I was left with a broken-down vehicle and no real solution. What was even more frustrating was the complete lack of follow-up from management. Service Manager Mark Interlicchia never returned my calls or reached out to discuss my concerns after I brought my vehicle back. My service advisor, Danny, was polite but was never able to provide clear explanations or updates throughout the process. When you purchase a luxury vehicle, you expect a certain level of customer service and accountability. Unfortunately, this experience fell far below those expectations. I would have appreciated honest communication from the beginning instead of being told my vehicle was almost ready when it clearly wasn't. I hope Mercedes-Benz takes situations like this more seriously because no customer should be left without answers or a working vehicle after spending this much money on a premium brand.

I love that this dealership service department has no pressure. They give you information and let you decide what services to purchase without pressure. Ross Geiger was my excellent service representative.

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I had a very disappointing experience with Walter’s Mercedes-Benz. Communication was poor, professionalism was lacking, and I felt that concerns were not taken seriously. The overall experience left me frustrated and dissatisfied. I expected a higher level of service from a luxury brand, but unfortunately, that was not my experience. Based on my personal experience, I would not recommend this dealership. i say this again I DO NOT RECOMMEND THIS LOCATION!

Driving up to my service appointment, the greeting was courteous and professional. JR Rodriguez, my advisor, was very professional. Likewise, Michael got me the very clean loaner. The next day, I got my car back; all issues addressed to my satisfaction. Lastly, I can tell my car was washed with great attention to detail.

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Liliana was so great to work with! She was beyond helpful, patient, and kind! It was such a great experience! Thank you Liliana!!

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Walter’s Mercedes-Benz in Riverside provided excellent customer service and made the buying process easy and efficient. Sales Associate Liliana Duran is very knowledgeable about the Mercedes product line and the specific vehicle purchased.

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Very disappointing experience. I spoke with a salesperson, drove a significant distance to the dealership, test drove the vehicle, and even completed a credit application. After all of that, the salesperson was off for two days and nobody followed up with me. During that time, the vehicle was sold to someone else. I understand that employees have days off, but that is not an excuse for poor communication. If there was serious interest from another buyer, the dealership should have contacted me and given me the opportunity to place a deposit or at least let me know the situation. I'... Read More

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Google - Jun 12, 2026

Very disappointing experience. I spoke with a salesperson, drove a significant distance to the dealership, test drove the vehicle, and even completed a credit application. After all of that, the salesperson was off for two days and nobody followed up with me. During that time, the vehicle was sold to someone else. I understand that employees have days off, but that is not an excuse for poor communication. If there was serious interest from another buyer, the dealership should have contacted me and given me the opportunity to place a deposit or at least let me know the situation. I've purchased and shopped for many vehicles over the years, and I have never experienced such poor customer service. The lack of communication, follow-up, and professionalism was extremely frustrating. I would not recommend this dealership based on my experience.

Eddy is unbelieve at his job and i now purchased two vehicles from him and he makes the deal happen every time. I would recommend him always !

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Highly recommend Danny Ventura at Walters Mercedes-Benz of Riverside! Professional, honest, and extremely helpful throughout the entire process. He made everything easy and stress-free.

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Very friendly attentive and professional staff I will be back and I would recommend your company

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I Think That I Have The Best Service Rep At Walters,Joseph Loera,Always Take Great Care Of My !

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Morris Gaines and his team at this dealership were very supportive and communicated effectively at each step. They answered all my questions and provided a great out of state purchase express. I’ll recommend Morris and his folks at this dealership.

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I have been a client at Walter Mercedes for years! My service personnel is Alex Ramirez. He is the best! Very professional, knowledgeable and always helpful. I am very happy with my service there with Alex and his team!

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Walter’s Mercedes in Riverside is the most sought out dealership in the area. Service advisor Mr. Alex Ramirez is truly outstanding. He always goes and beyond to ensure complete client care and satisfaction. Always a pleasure working with him.

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Location clean , Staff knowledgeable, courteous, . Staff Dan explained very well what we are buying for .

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The dealership is very professional, and Joseph Loera provided an excellences service. I will come back.

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"I had an incredible experience at Walter’s Mercedes-Benz of Riverside, all thanks to Makhi Langford. From start to finish, Makhi was incredibly helpful and knowledgeable about the entire lineup. He and the rest of the team truly rolled out the red carpet for me, providing first-class service that made the whole process feel special.Makhi took the time to ensure I understood every single aspect of my lease and went the extra mile to find a car with every specific detail and spec I was looking for. He’s a great kid with an impressive work ethic—I ... Read More

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DealerRater - May 8, 2026

"I had an incredible experience at Walter’s Mercedes-Benz of Riverside, all thanks to Makhi Langford. From start to finish, Makhi was incredibly helpful and knowledgeable about the entire lineup. He and the rest of the team truly rolled out the red carpet for me, providing first-class service that made the whole process feel special.Makhi took the time to ensure I understood every single aspect of my lease and went the extra mile to find a car with every specific detail and spec I was looking for. He’s a great kid with an impressive work ethic—I have no doubt he has a very bright future ahead of him at Walter’s. If you’re looking for a seamless, high-end experience, go see Makhi!"

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From start to finish, Ashley Botello was outstanding. From the moment I walked in, Ash was ready and made the entire process of getting my new Mercedes-Benz GLC 300 completely seamless. I truly appreciated her expertise, professionalism, and attention to detail throughout the experience. She answered all of my questions, kept everything stress-free, and made me feel confident every step of the way. Her customer service went above and beyond, and I couldn’t be happier with my purchase. If you’re looking for someone knowledgeable, personable, and dedicated, I highly recommend asking for Ashley!

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This dealership is very professional and everyone I dealt with were great. Would recommend them if you are buying a car.

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we were impressed on the professionalism and assistance provided by the servce advisor .. ALEX RAMIREZ. He was so welcoming and truly outstanding in giving advices and details for our concern on the GLC300. Looking forward to coming back to your dealership.

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When buying a car, they are wonderful. When it comes time to bring your car in for a service, they don’t care about you. I came to my scheduled appointment and all of the advisers were busy- no worries. Waited 20 minutes to find out they had in fact forgotten about me- no worries. I let them know that I was told it should take 3 hours max and if that is still the case and the adviser said yes, they will prioritize me. They in fact did not. Over 4 hours later and they want to say I was opted out ... Read More

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Google - Apr 25, 2026

When buying a car, they are wonderful. When it comes time to bring your car in for a service, they don’t care about you. I came to my scheduled appointment and all of the advisers were busy- no worries. Waited 20 minutes to find out they had in fact forgotten about me- no worries. I let them know that I was told it should take 3 hours max and if that is still the case and the adviser said yes, they will prioritize me. They in fact did not. Over 4 hours later and they want to say I was opted out of texts when 1. I was never asked and 2. Why did I receive a call that rang for 1 ring and then the caller hung up and when I called back, they were unavailable Doesn’t make sense. Don’t appreciate being lied to. Came in at 8:30AM, it is currently 1PM and my car is “almost” ready and if I want a car wash, it’s an additional 20 minutes (for an average 40k mile service???). I didn’t spend Mercedes money to get treated like this. Lexus, Toyota and Porsche has way better services if you’re debating between brands If not, Mercedes of Ontario is a lot better than this. Maybe Riverside doesn’t staff enough service advisors; I don’t know. But as a paying customer, their shortcomings shouldn’t fall onto me when I’m a paying customer.

I am writing to formally share my recent experience with Walter’s Mercedes-Benz of Riverside, which unfortunately fell well below the level of service I would expect from a luxury brand. During my visit, I worked with Service Advisor Justin Christian and clearly communicated—multiple times—that I was only requesting a standard oil change. Despite reiterating this at least three times and even providing my prior service receipt from December 2025 reflecting a total of $238.03 for the same service, Justin continued to push a significantly higher quote of approximately $480. While I understand that market conditions and costs can fluctuate, such ... Read More

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Google - Apr 25, 2026

I am writing to formally share my recent experience with Walter’s Mercedes-Benz of Riverside, which unfortunately fell well below the level of service I would expect from a luxury brand. During my visit, I worked with Service Advisor Justin Christian and clearly communicated—multiple times—that I was only requesting a standard oil change. Despite reiterating this at least three times and even providing my prior service receipt from December 2025 reflecting a total of $238.03 for the same service, Justin continued to push a significantly higher quote of approximately $480. While I understand that market conditions and costs can fluctuate, such a drastic increase without clear justification or transparency raised immediate concerns. When I presented my prior receipt, the response I received was simply, “well things have gone up,” without any detailed breakdown or effort to explain the variance. This lack of transparency and unwillingness to align with the customer’s stated needs reflects a breakdown in both communication and customer-centric service. Additionally, Justin proceeded to print paperwork unrelated to my visit and left us sitting in silence for several minutes without any engagement, clarification, or attempt to retain my business. This created an uncomfortable and unprofessional experience. Due to this interaction, I ultimately chose to leave without completing the service and contacted Mercedes-Benz of Ontario. There, I received a quote of approximately $270 for the same oil change—far more aligned with expectations and prior pricing. To further validate my concern, I contacted Walter’s again and spoke with another advisor, Tyler, who provided a similar quote to Ontario. At that point, it became difficult to ignore the inconsistency and lack of integrity in the initial interaction. From an executive standpoint, this experience highlights several key coaching opportunities: * Active Listening & Customer Alignment: Advisors must prioritize understanding and respecting clearly stated customer needs rather than defaulting to upselling. * Pricing Transparency & Consistency: Significant price discrepancies without explanation erode trust and damage brand credibility. * Professional Engagement: Periods of silence, lack of communication, and irrelevant documentation create a perception of disorganization and disregard for the customer experience. * Retention Mindset: There was no visible effort to resolve concerns, clarify pricing, or retain my business once hesitation was expressed. As a result, this experience not only led to a lost service opportunity but also significantly impacted my trust in this location. For a brand synonymous with quality and premium service, this interaction was disappointing and misaligned with expectations. I hope this feedback is taken constructively and used to reinforce consistency, transparency, and customer-first service standards moving forward.

Servicing my vehicle At Walter’s Mercedes has been a good experience. I choose to come there each time instead of any other dealership. The Representatives do change frequently and not so many familiar faces but I do have a good experience each visit

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As a Riverside homeowner living near this dealership, I feel compelled to share my recent experience. Despite the convenience of the location, I am willing to travel to Ontario for better service than what I received this morning from service advisor Justin Christian. With over 10 years of experience in sales, currently serving as a sales manager, I hold high standards for customer interaction and professionalism. Unfortunately, this experience fell well short of those expectations. I visited for a routine oil change and was quoted $480. This was surprising, as I have receipts from last year showing I was charged $280 for the ... Read More

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Google - Apr 25, 2026

As a Riverside homeowner living near this dealership, I feel compelled to share my recent experience. Despite the convenience of the location, I am willing to travel to Ontario for better service than what I received this morning from service advisor Justin Christian. With over 10 years of experience in sales, currently serving as a sales manager, I hold high standards for customer interaction and professionalism. Unfortunately, this experience fell well short of those expectations. I visited for a routine oil change and was quoted $480. This was surprising, as I have receipts from last year showing I was charged $280 for the same service. When I questioned the increase, I was told, “well yea everything has gone up,” which came across as dismissive and unprofessional. Following that response, Justin proceeded to focus on his computer and print paperwork without any further communication for approximately three minutes. Feeling ignored and undervalued as a customer, we chose to leave. This type of interaction is not something I would accept from anyone on my own team, nor would I consider it an appropriate way to engage with paying customers. As consumers, we have the choice to take our business elsewhere, and based on this experience, I will be doing so. I contacted a dealership in Ontario immediately afterward and was quoted a starting price of $240 for the same service. While it requires a longer drive, I would prefer that over being treated in a manner that felt dismissive and unprofessional.

Very Pleasant experience buying car from from Walter's Mercedes at Riverside. Miguel Mata is excellent salesman very accommodating to all the questions. Does his best to give advice on selecting the right car matching customer needs

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Excellent customer follow through, and patience with the different available car models to choose from, which might make decision taking take longer

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my third car purchase from eddy and travis⭐️as always, mercedes-benz of riverside and their staff never disappoint! absolutely LOVING my all new CLA250+!

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Always clean and fully stocked on amenities. Staff is friendly and helpful. Customer service is impeccable.

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